Billable Time vs. Unbilled Time

Red Gate Design considers these circumstances billable:

• Actual time spent on creating the design
• Researching the marketplace on behalf of the customer
• Print buying
• Computer troubleshooting, in person and over the phone
• Additions to the design job not included in the agreed upon job quote
• Changes to the design job not included in the agreed upon job quote

Red Gate Design does not consider these circumstances billable:

• Phone calls about Red Gate Design's services
• Phone calls about a design job in progress
• Corrections of mistakes that RGD made (hopefully a rare occurrence)
• Quoting on a customer's job, either a ballpark quote or an itemized quote